Legal
Data Retention Policy
Last updated September 2026.
Different Records, Different Arrangements
There is no single retention period covering every copy of information processed by JAIS. Service-provider storage, JAIS application records, email, and backups are separate. Do not assume that a recording's retention setting also deletes its transcript, summary, or other copies.
- Call recordings and provider-held transcripts depend on the settings applied to the relevant service and agent.
- JAIS may separately hold transcripts, summaries, call metadata, customer records, and operational logs. A provider's deletion does not automatically remove these records.
- Backups and exports may outlast an active record. An expired access link is not proof that the underlying information has been deleted.
Ask us to confirm the retention and deletion arrangements for your account before relying on a specific deadline, including for regulated or sensitive information. This page does not establish a universal automatic-deletion schedule.
Website Inquiries
Inquiry messages sent to JAIS are handled through our email systems. The message, email delivery records, and any business follow-up are separate from the limited records used to prevent duplicate submissions and abuse.
Our retention target for inquiries that do not become a customer relationship is six months after the last meaningful interaction. This includes the inquiry email and related JAIS follow-up records. Any longer retention needs a documented business or legal reason and a further review date. This is a human-reviewed process, not a claim that deleting a form receipt automatically deletes the email or every provider copy.
Contact on this website is currently by email, not by an online submission form. Following an email link does not create a form-delivery receipt. Any pre-existing delivery or abuse-prevention records are separate from inbox messages and backups. Contact us if you would like us to review information from an inquiry.
Access, Export, and Deletion Requests
Email hello@jaissolutions.com to request access, export, correction, or deletion. Tell us how we can reach you, which business or account is involved, and what you are requesting. We will review the request, identity-verification needs, applicable account arrangements, legal requirements, and relevant systems before confirming scope and timing. Do not send sensitive records with your initial request.
A person reviews each request. We verify identity through an existing account or contact channel where possible, and check your authority if you are acting for someone else. We do not routinely ask for government ID. Exports and deletions require human approval; sending a request does not itself delete any records.
Ending a Service
Before ending a service, contact JAIS to confirm any available export, the applicable retention arrangements, and the handling of remaining copies. Export availability and deletion timing depend on the service, your agreement, and any applicable legal obligations; this page does not promise a standard 30-day export window.